FREQUENTLY ASKED QUESTIONS

FAQ

Virgin Experience Days voucher and Buyagift codes cannot be entered at the checkout
of our website. Instead, to redeem your voucher please email us at
contact@jamiescookeryschool.com or call us on 020 8103 970 and we’ll get you booked
onto a class.
Please ensure you include the following details in your email to us, or have them to hand
when you call:
● The voucher serial number (VED) or the full number (BAG)
● Pin code (VED)
● The name of the class you would like to book
● The date and time of the class you would like to book
● Any allergies or dietary requirements we need to be aware of
Most of our classes can be adapted to cater for most common allergies and dietary
requirements. If you’re unsure, feel free to email us at
contact@jamiescookeryschool.com and our customer service team will be happy to
help. Unfortunately, we are unable to cater for airborne nut allergies and Halal or
Kosher-only diets.
You must inform us of any dietary requirements and allergies that you and any other
participants have at the time of booking, and confirm them with the teaching chef when
you arrive for your cooking class.
Where a person attends in place of a booked participant due to illness or unforeseen
circumstances, we ask that you notify us in advance as per paragraph 16 of our terms
and conditions and include any information about their dietary requirements.
We will provide you with a work area away from any ingredients you are allergic to,
however, whether you attend an in-person or online class, you are ultimately responsible
for avoiding allergens and ensuring your guests avoid allergens.
You alone are responsible, and we accept no responsibility for the allergy and dietary
requirements of anyone who consumes any food you take home from a cookery class.
Please click here to view our full terms and conditions.
Many of our classes are suitable for vegan or vegetarian guests or can be adapted to
suit vegans and vegetarians. You can find them via the ‘can be adapted for vegetarian
and vegan diets’ filter when browsing by Class type. Alternatively, click here to view
them now. When booking please make sure you fill in the dietary requirements field for
every participant in your party so our chefs can ensure they have the correct ingredients
on the day.
We plan the calendar 3 months ahead of schedule. If the date you want to book is not
yet listed, please check back in a couple of weeks time. If you have any questions
concerning class scheduling, please call us on 020 8103 1970 or email
contact@jamiescookeryschool.com.
Yes, absolutely! We require at least 7 days notice in order to provide you with a full
refund or to reschedule your class at no extra cost. If something unforeseen comes up or
you are unwell and you cannot provide 7 days notice or more, then we reserve the right
to charge a 50% rescheduling fee. We are not able to reschedule/cancel a lesson within
24 hours notice. For more information, see our Terms and Conditions.
Our classes are taught by Jamie’s team of trained teaching chefs, in his relaxed
signature style. While Jamie does not teach public classes himself, he does occasionally
teach classes for charity or competition winners. Keep an eye on our social media
channels for opportunities to enter our competitions.
No experience is necessary. One of our trained teaching chefs will be on hand at all
times to provide help any time you need it. Whether you’re a complete beginner or a
seasoned pro, our classes are designed to be fun and informative for all.
ust bring your enthusiasm! Everything else is provided.
Please note, if you’re attending any of our Ultimate Foodie classes (5hr in-person
classes) we do ask that you bring some tupperware and a cool bag to take food home.

For more information see our Terms and Conditions.
Try to wear comfortable clothes as you’ll be moving around alot and avoid wearing
open-toed shoes or jewellery that could get in your way when cooking. We’ll provide an
apron on arrival to protect your clothing.
Only paying guests will be permitted to be in the cookery school premises while lessons
are in progress, with the exception of children aged 8-14 years old who may only attend
our ‘Kids learn for free’ classes. They must always be accompanied by a paying adult
and must be able to reach and work at the height of a standard kitchen surface
(900mm) without the use of a stool or other object to raise their height. In order to avoid
disappointment please check the height of your child(ren) in advance of your class.
Teens aged 15-17 years old may attend any adult lesson, but must be accompanied by a
paying adult. We do not permit children under the age of 8 to attend any of our cookery
classes. For more details, please consult our Terms and Conditions.
Yes. Gift Cards and Gift Certificates for The Jamie Oliver Cookery School make the
perfect gift for your foodie friends, and can be sent straight to their inbox, if you choose.
Our gift cards and gift certificates are redeemable against lessons hosted at our
London-based Cookery School or for our live, interactive online classes, which you can
join from the comfort of your own kitchen.

Click here to find out more about our gifting options.
We have a small but great wine menu in the school, and the prices start at £7.25 for a
glass of wine or £5.45 for a bottle of beer. Alongside the alcoholic drinks we oer
non-alcoholic and soft drinks as well. You are able to pre-order a bottle of Prosecco or
wine when making your booking via the website, or can place the order with chefs
during your visit. Due to Health and Safety rules we don’t allow you to bring your own
drinks to the school.

FREQUENTLY ASKED QUESTIONS

FAQ

Online Classes